http://www.adducive.com/ Since 1998, Adducive has provided product design, analysis, and development for mobile, web, desktop, and over-the-phone speech recognition software. The website includes Brian Krause's bio and a collection of articles. en-US Wed, 3 Feb 2010 12:54:38 GMT Copyright 2010, Brian R. Krause gen.pl brk@adducive.com http://www.adducive.com/software_design/security_password_usability.html For security to be effective, it has to be convenient. That means designing to relieve the burdens of everyday users and system administrators instead of adding new ones. Companies that ignore this will fail to increase security. 19 Oct 2009 00:00:00 GMT http://www.adducive.com/software_design/security_password_usability.html http://www.adducive.com/software_design/personas.html Assigning personality traits to others is an irrepressible instinct that can be applied to product design. 9 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/personas.html http://www.adducive.com/software_design/not_the_technology.html A two minute video covering the history and future of user interfaces gets me thinking that the future may be no better than the past unless technologists learn that it's their attitudes toward people and not their adoption of technology that matters. 9 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/not_the_technology.html http://www.adducive.com/software_design/usable_software_specs.html By abandoning the traditional idea of a spec in favor of a usable spec, you can deliver something that's fun to show off, easy to understand, and confidence-inspiring. 8 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/usable_software_specs.html http://www.adducive.com/software_design/the_confidence_game.html How do designers and their clients develop confidence in a design? Learn from television and my fashion mistakes to find out. 8 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/the_confidence_game.html http://www.adducive.com/software_design/ten_quotable_moments.html Ten things that have been said to me by actual clients represent common and very human reactions to the software design process. Software team members who haven't worked with UI designers before discount the importance of small details and even the designer's role. How can we win them over? 8 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/ten_quotable_moments.html http://www.adducive.com/software_design/nuance_grammar_rules.html A poem describing the syntax of the Nuance Grammar Specification Language (GSL) 8 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/nuance_grammar_rules.html http://www.adducive.com/software_design/internship_questions.html Questions Brian Krause has fielded from user interface internship seekers. He is NOT HIRING. 8 Sep 2008 00:00:00 GMT http://www.adducive.com/software_design/internship_questions.html http://www.adducive.com/software_design/enterprise_applications.html Compared to desktop software or web services, user interfaces for enterprise application software have different goals, a larger scale and a sales model that excludes end users. How do you keep end users from being overlooked? 12 May 2004 00:00:00 GMT http://www.adducive.com/software_design/enterprise_applications.html http://www.adducive.com/software_design/dates_dollar_phone_number_prompts.html Tips to dramatically improve your prompts for date/time combinations, dollar amounts, and phone numbers, common items in interactive voice response (IVR) software. 21 Aug 2002 00:00:00 GMT http://www.adducive.com/software_design/dates_dollar_phone_number_prompts.html http://www.adducive.com/software_design/ivr_recording_session_script.html An organized script makes a recording session run efficiently, and directly improves the quality of the recordings. Seven tips for how to prepare your scripts. 20 Aug 2002 00:00:00 GMT http://www.adducive.com/software_design/ivr_recording_session_script.html http://www.adducive.com/software_design/cheap_ivr_recording.html It is possible to create acceptable-quality prompts for over-the-phone speech recognition and IVR systems without hiring a professonal recording studio, especially for a quick demo or rough draft. I have used conference rooms and my living room, and recommended to one client that he use his car. 20 Aug 2002 00:00:00 GMT http://www.adducive.com/software_design/cheap_ivr_recording.html http://www.adducive.com/software_design/techweek.html Two letters printed in TechWeek: one on software design, team roles and scheduling, the other on a layout problem. 19 Aug 2002 00:00:00 GMT http://www.adducive.com/software_design/techweek.html http://www.adducive.com/software_design/telematics_press_release.html Companies put a lot of effort into finding the right voice and making clean recordings, but pay very little attention to scriptwriting for their IVR systems. 13 Aug 2002 00:00:00 GMT http://www.adducive.com/software_design/telematics_press_release.html