  |
|
|
|
SITE MAPPersonas in Technology Product DesignAssigning personality traits to others is an irrepressible instinct that can be applied to product design. What's Special about Enterprise Application DesignCompared to desktop software or web services, user interfaces for enterprise application software have different goals, a larger scale and a sales model that excludes end users. How do you keep end users from being overlooked? Techweek Letters: Software Team Roles, Background ArtTwo letters printed in TechWeek: one on software design, team roles and scheduling, the other on a layout problem. My Ten Favorite WebsitesTen websites I like for rational and irrational reasons. It's Not the TechnologyA two minute video covering the history and future of user interfaces gets me thinking that the future may be no better than the past unless technologists learn that it's their attitudes toward people and not their adoption of technology that matters. Security and UsabilityFor security to be effective, it has to be convenient. That means designing to relieve the burdens of everyday users and system administrators instead of adding new ones. Companies that ignore this will fail to increase security. If You Suspect Theft or Carjacking, Press 7Companies put a lot of effort into finding the right voice and making clean recordings, but pay very little attention to scriptwriting for their IVR systems. Ten Quotable Moments: Challenges and Responses for UI DesignersTen things that have been said to me by actual clients represent common and very human reactions to the software design process. Software team members who haven't worked with UI designers before discount the importance of small details and even the designer's role. How can we win them over? The Confidence GameHow do designers and their clients develop confidence in a design? Learn from television and my fashion mistakes to find out. Getting Creative With Specs: Usable Software SpecificationsBy abandoning the traditional idea of a spec in favor of a usable spec, you can deliver something that's fun to show off, easy to understand, and confidence-inspiring. Low-budget Prompt Recording for IVR SystemsIt is possible to create acceptable-quality prompts for over-the-phone speech recognition and IVR systems without hiring a professonal recording studio, especially for a quick demo or rough draft. I have used conference rooms and my living room, and recommended to one client that he use his car. Dates, Dollar Amounts, and Phone Number PromptsTips to dramatically improve your prompts for date/time combinations, dollar amounts, and phone numbers, common items in interactive voice response (IVR) software. IVR Prompt Recording Session Script PreparationAn organized script makes a recording session run efficiently, and directly improves the quality of the recordings. Seven tips for how to prepare your scripts. Localization of Speech Recognition Software for JapanExamples from the translation of two applications from English to Japanese show that even apparently simple, common items--names, numbers, answers to simple questions--pose a wide range of surprising challenges for both speech input and output. Nuance Grammar Specification Language (GSL)A poem describing the syntax of the Nuance Grammar Specification Language (GSL)
|
|
NEW STUFF
ABOUT ADDUCIVE
CONSULTING SERVICES
|