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IVR SCRIPTWRITING FOR TELEPHONE APPLICATIONS
My clients rely on me to write scripts and produce recording sessions for many reasons:
- To make sure that expensive voice talent and studio time is managed as efficiently as possible;
- To reduce call time through the most concise wording, avoiding illogical or repetitive steps;
- To create natural-sounding prompts that make customers feel like they're being served instead of processed;
- To stand out among a world of robotic and inefficient IVR systems.
I've taught developers how to do this in the context of speech
recognition applications, but even a system that uses only Touch-Tone
keys will benefit from a well-scripted call. I've compiled some articles that can help you, too.
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Last updated by Brian Krause, brk@adducive.com, August 20, 2002
Adducive 1 650-274-2415 (+1 650-BRIA-415) |
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